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5975 Shiloh Rd suite 114 11, Alpharetta, GA 30005

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Learn How Good Ol' Boys Plumber Can Lower Your Water Bill

Plumbing and Water Heater Services You Can Rely On

  • Top Choice for Reliable Plumbing
  • 4 Reasons to Consider Professional Plumbing
  • Signs of Burst Pipes
  • Concerned About Leaks
Plumber Duluth, GA

Plumber in Duluth, GA

Have you ever been in a situation where one of your home's most crucial systems is compromised? When it comes to serious issues that can put your family at risk, plumbing problems are among the most concerning. That's because, in the blink of an eye, things can snowball out of control, leaving you feeling helpless with no idea how to remedy the situation.

So, when unexpected water leaks and other plumbing problems pop up, you've got to act fast and reach out to a reliable plumber for help. While that sounds easy enough, many plumbing companies promise fast results but don't have the proper tools or training to truly remedy your plumbing issue. That's where the Good Ol' Boys swoop in to help save the day.

At Good Ol' Boys Plumbing, we take pride in delivering exceptional service to our customers. We understand the stress and inconvenience that plumbing problems can cause, and that's why we're committed to providing reliable solutions that you can count on. Our team of skilled plumbing professionals is dedicated to delivering the highest level of service possible, and we always go the extra mile to ensure that our customers are satisfied with the work we do. Whether you're dealing with a leaky faucet or a major plumbing emergency, you can rest assured that Good Ol' Boys Plumbing has you covered.

Service Areas

 Plumbing Duluth, GA

Trust the Good Ol' Boys Plumbing Difference

When it comes to plumbing and water heater services for residential and commercial properties in Georgia, Good Ol' Boys Plumbing has been a trusted name in the industry for more than 15 years. We have enjoyed continued success throughout the years because we strive to provide quality plumbing services at affordable prices. It's just that simple - no sketchy sales tactics or confusing fine print.

Why? Because that's how we would want to be treated. In fact, we make it a point to exceed expectations and get the job done right with every service call we make. When you trust our team, we reciprocate that trust by treating your home or business as if it were our own.

Our skilled plumbers have the experience and expertise to handle any issue, big or small. We take pride in providing top-notch service and guarantee your satisfaction with every job, from minor repairs to major emergencies.

Our team of seasoned plumbers specializes in a wide range of plumbing services, including:

  • General Plumbing in GA
  • Leak Detection and Repair
  • Faucet Repair & Replacement
  • Garbage Disposal Repair & Replacement
  • Exterior Underground Waterline Pipe Repair & Replacement
  • In-Slab Pipe Repair
  • Main Line Water Service Line Replacement
  • Disruption of Water Service
  • Water Heater Repair & Replacement
  • Much More
 Plumbing Company Duluth, GA

Why Do Customers Choose Good Ol' Boys Plumbing?

 Plumbers Duluth, GA

More Bang for Your Buck

Looking for cost-effective plumbing services in Georgia? Look no further than our team of expert technicians, who are dedicated to delivering top-notch services without draining your checking account. When you choose our plumbers, you can rest easy that your family is in experienced, compassionate, and capable hands.

 Hot Water Heater Replacement Duluth, GA

Your Local Plumber in Duluth, GA

Our professional plumbers aren't just experts in their field - they're local tradesmen dedicated to providing you peace of mind in trying times. We provide you with excellent service you can trust and are proud to offer guarantees on our work. We always make it a point to treat our customers with the utmost respect and work hard to give you as much value for your money as possible.

 Tankless Water Heaters Replacement Duluth, GA

Emergency Plumbing Services

Our plumbers in Alpharetta want to help you find a solution for your plumbing issues and offer preventative advice as a shield against upcoming problems. But sometimes, accidents and emergencies happen. When they do, you need a reliable plumber who can diagnose and fix your issue ASAP. At Good Ol' Boys Plumbing, we handle all general and emergency plumbing situations. Call us at (678) 954-7611 for an immediate solution to your plumbing needs.

Reasons to Consider Professional Plumbing in Duluth, GA

As a homeowner, it's wise to save money by tackling certain plumbing repairs on your own. Local home improvement stores are a great resource for getting the right equipment and advice for minor issues like running toilets. However, it's important to keep in mind that not all plumbing repairs are suitable for non-professionals.

To prevent water damage to your property, it's always best to leave complex repairs to the experts. Technicians at Good Ol' Boys Plumbing receive extensive training and take courses to accumulate years of on-the-job experience to effectively detect and fix leaks, repair and replace water heaters, and clear drains without causing damage to pipes.

Here are a few of the most important reasons to hire a professional plumber for your home in Georgia:

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Professional Plumbers Have Experience, Which Equals Quality Work

Hiring a professional plumber is important for several reasons, with safety being at the top. Professional plumbers possess specialized skills and a deep understanding of plumbing systems and regulations. For example, when repairing water lines in your home, excavation is often necessary. Professional plumbers always contact the relevant authorities to identify any underground lines that might be affected. Additionally, they have the expertise to locate and access the pipes that need to be replaced. Soldering is another task that plumbers have to execute with skill and caution since an open flame is involved, and work is done in confined spaces. The bottom line is that licensed plumbers undergo regular safety training to ensure their work is top-notch and your family is safe.

Professional Plumbers Know the Ins and Outs of Water Damage Prevention

To avoid costly water damage repairs in your home, it's best to leave difficult plumbing problems to the professionals. Attempting to replace water shut-off valves and supply lines or repair drainpipes under sinks without the necessary skills and training can lead to weakened threading, leaks, and other ongoing issues. Even seemingly simple tasks like snaking drains can result in overflows if not done correctly. By hiring certified plumbers, you can save time and money while preventing severe water damage to your home.

Plumber Duluth, GA
 Plumbing Duluth, GA

Professional Plumbers Help Prevent Future Problems

Experienced plumbers have the know-how to fix complicated problems and the knowledge to help you prevent them from resurfacing in the future. In fact, when you work with a company like Good Ol' Boys Plumbing, you don't just receive exceptional service - you get advice on how to prevent future issues. For instance, our techs often suggest ways to steer clear of common clogs in your kitchen. They identify and fix excessive fixture leaks and offer tips on how to prevent them in the months and years that follow. By getting the job done right the first time out and providing you with preventative advice, you can save money in the long run.

Professional Plumbers Have the Right Tools for the Job

Have you ever tried fixing a plumbing problem on your own, only to find out quickly that you were underprepared and undertrained to do so? Trying to fix a complicated plumbing issue with the wrong tool is like cranking a car without gas in the tank. It just won't work. Fortunately, a seasoned plumber in Duluth, GA, will have the proper tools and knowledge to help.

 Plumbing Company Duluth, GA
 Plumbers Duluth, GA

Signs of Burst Pipes and Immediate Steps You Should Take

We get questions from Georgia homeowners every day asking about how to fix and prevent common plumbing problems. While ongoing maintenance and regular inspections are key in this regard, issues like burst pipes can be sudden and chaotic. To make matters worse, they often happen in between regular maintenance intervals. Although it's a rare occurrence, it's crucial to know what to do if your pipes burst. By following these tips, you can minimize immediate damage to your home while the Good Ol' Boys crew is en route to address the problem professionally. But first, let's look at a few red flags you should know about.

Most Common Signs of a Burst Pipe

 Hot Water Heater Replacement Duluth, GA

Water stains on walls can be caused by a variety of factors, but if they are large in size, it may be an indication of a pipe problem. Similarly, these stains can also be found on the ceiling. By examining the location of the stains, it is possible to determine where the pipe burst occurred. Hence, wall stains can be a useful tool in identifying the exact location of the burst pipe.

When you turn on the water in your home and notice a significant amount of water pooling in a location, you may have burst pipes. When this happens, water can collect and pool under your pipes and can spread through walls. For instance, if a burst occurs beneath the bathroom sink, the area directly below will most likely have a puddle of water growing in size. You may also notice puddles around the bathtub and toilet. In contrast, with a leak, water often pools under the sink and stays there.

If you're trying to wash dishes or flush the toilet, and it seems like your water pressure is non-existent, you may need professional plumbing in Duluth, GA. That's because when water pressure is low, it's often a sign of a pipe leak or burst. This happens because a burst affects the flow of water through your pipes, causing it to travel directly through the damaged hole instead of through the faucet, reducing the pressure of your water.

It's not uncommon for odors to emanate from water when there's a burst pipe. While there are various reasons why water might smell foul, if you detect a metallic scent along with other symptoms mentioned in this list, it's a strong indication of a burst pipe. If the burst is due to rust, your water may have a reddish hue and emit an odor that smells like metal.

When the water pipes in your home make metallic sounds and other noises, it could mean that they are moving, resulting in leaks and bursts. In fact, pipes tend to shake when water flows through them, and there's a rupture. Usually, shouldn't hear very much in the way of water moving through your pipes, but if there's a burst, it could cause more movement depending on the size and location of the rupture.

Steps to Take Before Your Pipes Burst

As a homeowner or bus mess owner in Georgia, there are steps you can take to prevent water damage caused by pipe bursts. Although it's best to leave the actual repairs to professionals, there are some simple tricks that require little knowledge of plumbing. These quick solutions can help protect important items in your home from water damage. Consider implementing these measures before your plumber from Good Ol' Boys arrives on the scene.

If you think your pipes have or might burst, turn off the main water line to your home before you do anything else. The last thing you want is for more water to be in your piping system if a burst happens. Dealing with the water already in your system is much easier to deal with. Be sure not to turn the water back on to your home until you get the green light from your plumber in Duluth, GA.

Once the main water supply to your home is shut off, it's time to call in the pros. Doing so ASAP will help prevent as much water damage as possible to your house. Be sure to inform our office that you're dealing with a potential burst pipe. Once your plumber arrives, they'll introduce themselves, diagnose your plumbing problem, and get to work quickly to find a solution. To prevent this issue from happening in the future, it's best to schedule regular maintenance visits with Good Ol' Boys Plumbing.

When a pipe bursts in your home, you want to drain your faucets quickly to remove any remaining water in your piping system and to take pressure off of your piping. To drain your pipes, start with cold water and then move to the hot water. Be sure your water heater is OFF when draining faucets.

To prevent excessive water damage, it's important to swiftly remove any water that may have accumulated. While some damage may be inevitable in the case of a burst pipe, the quicker you can clean up the water, the less chance your possessions have of being irreparably damaged. Additionally, fast cleanup can help prevent the growth of mold and mildew. The longer the water remains, the more likely these substances are to develop, so it's important to clean and dry the affected area as soon as possible.

When dealing with frozen pipes, it's important not to rush the process of warming them up to avoid causing more damage. A recommended method is to gradually increase the heat in your home. If this isn't sufficient, you can also use a hair dryer to gently warm the pipes. This may take longer, but it's a safer way to prevent any further breaks, as sudden temperature changes can cause the pipes to burst.

 Tankless Water Heaters Replacement Duluth, GA

Make An Appointment

Concerned About Clogs and Leaks? Call the Household Name for Plumbing in Duluth, GA

If you own a home or business in Georgia and you're worried about the state of your plumbing system, look no further than Good Ol' Boy Plumbing for help. Our technicians have the experience to get the job done quickly and correctly. Whether you need general plumbing assistance for a clog in your bathroom or specific service for a serious issue like a main water line replacement, we're here to serve you with excellence.

For over 15 years, Good Ol' Boys Plumbing has offered unmatched customer service, authenticity, integrity, and hard work for clients in our community. Our goal is to provide our customers with the effective plumbing services they need so they can get back to loving life at home in the Peach State. Contact our office to learn more about our plumbing services and to get a free estimate today.

Latest News in Duluth, GA

Work and social shared spaces company working on new location in downtown Duluth

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This rendering shows the inside of COHatch’s new location, which will open next year in downtown Duluth. The company, which creates shared work and social spaces, is redeveloping the old United Tool building in Duluth as its first metro Atlanta location.

This rendering shows the planned outdoor plaza space at COHatch’s new location, which will open next year in downtown Duluth.

This rendering show the inside of COHatch's new location, which will open next year in downtown Duluth. The company, which creates shared work and social spaces, is redeveloping the old United Tool building in Duluth as its first metro Atlanta location.

This rendering show the inside of COHatch's new location, which will open next year in downtown Duluth. The company, which creates shared work and social spaces, is redeveloping the old United Tool building in Duluth as its first metro Atlanta location.

This rendering show the planned outdoor plaza space at COHatch's new location, which will open next year in downtown Duluth. The company, which creates shared work and social spaces, is redeveloping the old United Tool building in Duluth as its first metro Atlanta location.

An old building in Downtown Duluth will have a new purpose next year.

The former United Tool building at the corner of Buford Highway and West Lawrenceville is being redeveloped by COHatch, a company that creates shared work and social spaces. City officials said it will be COHatch’s first location in the metro Atlanta area.

“The COhatch team is restoring the 40 year-old building, which previously housed a tool rental, sales and service company and before that was the site for a gas station,” Duluth officials said in an announcement. “The adaptive reuse of the site will be a nearly 11,000-square-foot work and social space.”

The building’s redevelopment began in April and city officials said the expectation is that COHatch will open in the location sometime early next year.

COHatch will include private offices as well as co-working areas, meeting rooms and an event space which can be used by both COHatch members and the general community. Duluth officials said it will also have a 3,000-square-foot outdoor gathering space and a 1,500-square-foot annex which will have space for events.

COHatch officials said their locations offer scholarships to local nonprofits and startup businesses so they can have a place to meet, collaborate and grow. They also host workshops, events and speaker series so members can network and learn how they can grow.

“From co-working to private offices to meetings and events, we want our members and communities to work, meet, and live with us,” COHatch officials said in a statement. “Our goal is to provide every neighborhood with a place that allows them to engage with other members, organizations, and causes. We want our locations to be your office away from home with the creature comforts you need to stay productive.”

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Homeowners upset after metro city uses eminent domain to take over several properties

DULUTH, Ga. — Some people with ties to a Gwinnett County community with historic African-American roots are pushing back against a Duluth proposal to use eminent domain to build new sewer lines.The Duluth City Council voted unanimously Monday night to authorize the use of eminent domain to obtain one property and to acquire temporary easements for four others in The Hill community of Duluth. The area is off Church Street and Buford Highway.Potential compensation information has not been disclosed.“They don&rs...

DULUTH, Ga. — Some people with ties to a Gwinnett County community with historic African-American roots are pushing back against a Duluth proposal to use eminent domain to build new sewer lines.

The Duluth City Council voted unanimously Monday night to authorize the use of eminent domain to obtain one property and to acquire temporary easements for four others in The Hill community of Duluth. The area is off Church Street and Buford Highway.

Potential compensation information has not been disclosed.

“They don’t care about us,” said Tammy Rogers, who says her family has land in the community that is affected by the project.

Rogers told Channel 2 Gwinnett County Bureau Chief Matt Johnson that her late great-uncle first bought land in The Hill community of Duluth after Black families were forced out of Forsyth County in 1912.

“They were ran from Forsyth and a lot of migrated to The Hill area,” she said, “and now you’re going to tell them, ‘We’re going to do eminent domain.’”

The City of Duluth is looking to use American Rescue Plan Act funds along with partial funding from Gwinnett County to address aging septic systems in the area. City leaders stress no one will be displaced or relocated as part of this proposal and most of the eminent domain uses are for temporary easements.

“The Hill Neighborhood sewer project requires a combination of temporary construction easements, permanent easements and real property,” a spokesperson wrote in a written statement. “Most of the property acquisition involves obtaining easements and to date the City has been able to successfully negotiate with most of the property owners to obtain these rights.”

Out of 26 affected properties in the Hill and Pinecrest communities, city officials say four holdouts remain.

“We are continuing to work with the four remaining property owners in hopes that we can avoid filing condemnation actions,” the written statement read in part. “However, due to deadlines imposed by the American Rescue Plan Act funds we are having to move forward with the procedural steps necessary to acquire the property by condemnation if those efforts fail.”

TRENDING STORIES:

“Everything just came all of a sudden and we just don’t understand,” said Carol Brogdon-Dailey, who says property in her family is affected.

She says her late mother left a house on Washington Street in her family and the city needs part of the land for temporary construction.

She says her family hasn’t accepted a deal with the city because she wants to preserve their history.

“We were born in this community,” she said. “Me and my husband both.”

The City of Duluth released a statement to Channel 2 Action News that read,

“Given the possibility of litigation, the City is limited in what we can say at this time. For clarification, the City is using ARPA infrastructure funds as part of a joint project with Gwinnett County to bring sewer to the Hill Neighborhood. The project plans for installation of the sewer into the Hill Neighborhood were discussed at a community meeting on January 11, 2023, a council work session and were approved at a public meeting by the City Council on April 10, 2023. The City has been working for some time on acquiring necessary property interests to allow for the extension of sewer connections in three of our neighborhoods with aging septic systems. The Hill Neighborhood being one of the three.

The Hill Neighborhood sewer project requires a combination of temporary construction easements, permanent easements and real property. Most of the property acquisition involves obtaining easements and to date the City has been able to successfully negotiate with most of the property owners to obtain these rights. Of the 26 properties impacted, the city has successfully negotiated with all but four owners. We are continuing to work with the four remaining property owners in hopes that we can avoid filing condemnation actions, however, due to deadlines imposed by the ARPA funds we are having to move forward with the procedural steps necessary to acquire the property by condemnation if those efforts fail. We should also mention that none of the speakers from the meeting last night represent the four property owners related to the pending acquisitions. It should also be noted that no displacements or relocations result from the project.”

IN OTHER NEWS:

Lawsuit alleges doctor posted photos, video of decapitated newborn for educational purposes His Instagram page has several posts from other autopsies he’s conducted. He said he does not disclose the identity of the individuals he posts.

Duluth High School students’ exams go missing, now many will have to retake them

DULUTH, Ga. - Advanced Placement exams taken by Duluth High School students vanished over the summer and no one’s been able to track them down since.Security camera footage obtained by FOX 5 captured a UPS driver pick boxes of the exams up in the middle of May. More than two months later, the College Board informed the school they never got them."Us as parents, we were kept in the dark about the whole situation," said Robert Hasenstab, whose son Riley now must retake his AP English exam. "I...

DULUTH, Ga. - Advanced Placement exams taken by Duluth High School students vanished over the summer and no one’s been able to track them down since.

Security camera footage obtained by FOX 5 captured a UPS driver pick boxes of the exams up in the middle of May. More than two months later, the College Board informed the school they never got them.

"Us as parents, we were kept in the dark about the whole situation," said Robert Hasenstab, whose son Riley now must retake his AP English exam. "It’s stressful. Stressful on the students, stressful on the parents. College credits everybody knows there’s a lot of money involved. A lot of time that was wasted with the students preparing for these exams."

The AP exams allow high school students to earn college credit for specific advanced courses.

Bernard Watson said school administrators and Gwinnett County School District officials share their frustration.

"These students essentially are being punished for something they had nothing to do with. They did everything they were supposed to," Watson said. "As soon as we found out, we immediately launched an investigation, started looking over surveillance video, and we have a video showing that the packages were picked up by UPS. Then they were delivered in New Jersey five of the six packages. One is missing. What happened to it?"

A letter to students said the College Board gave them three options: they could retake it, get a refund, or in some cases, take a projected score based on other portions of the test that the company did receive.

However, like in Riley’s case at Georgia Tech, many schools do not accept projected scores.

Watson said the principal of the high school has committed to paying for tutors for any student who has to retake their AP exams.

A spokesperson for the College Board pinned the blame on UPS.

"Unfortunately, an exam package from Duluth High School was lost by the United Parcel Service (UPS), impacting 11 subjects from the May Advanced Placement Exam administration," the spokesperson named Kelsey said in an email. "A UPS claim was submitted to further assist in locating the package, and an extensive search was conducted internally by UPS, which was ultimately unsuccessful. College Board and our test security partner ETS are working directly with the school and affected students regarding the status of their exams and solutions moving forward."

Meanwhile, UPS said that the College Board took about a month to report the package missing, impacting the likelihood of it ever being found.

"Safely and reliably meeting our service commitments is UPS’s first priority," said a UPS spokesperson. "The package was shipped May 10. After being notified by the customer June 7 that it had not arrived, we searched extensively for the package but have been unable to locate it. We extend our sincere apology to the students and their parents."

More frequent inspections in store for Georgia senior living facility after poor food service score

Parc at Duluth received a 25/100 following a routine inspection in September. Last week, the health department re-inspected the facility.DULUTH, Ga. — After a senior living facility in Duluth received a poor score on its food inspection report, it's making some changes. Last week, the health department re-inspected the Parc at Duluth and it received a passing sc...

Parc at Duluth received a 25/100 following a routine inspection in September. Last week, the health department re-inspected the facility.

DULUTH, Ga. — After a senior living facility in Duluth received a poor score on its food inspection report, it's making some changes. Last week, the health department re-inspected the Parc at Duluth and it received a passing score.

The senior living facility previously received a 25/100 on its report following a routine inspection on September 21. A woman, who didn't want to be identified, said her mother lives at the Parc at Duluth and claimed issues have been happening for a long time.

The woman shared a letter from the facility's management, sent on August 1 to residents, which addressed multiple issues, including the dining services.

"The community's Dining Services program is not operating up to Parc Communities' standards. This is unacceptable, and we apologize for the level of service you have experienced," the letter from management stated.

RELATED: 'I was in shock' | Residents' loved ones concerned after a senior living facility gets a 'very low' food inspection score

Shirley Meyer, who's lived at the facility for more than a year, said she was shocked by the poor score. Meyer said she depends on the facility to take care of her since her family doesn't live in Georgia. She added there were a lot of complaints about the food and added it was difficult to access management.

"The food was inconsistent. Some days it would be good, other days it was really pretty bad," Meyer said. "And so we let them know. And finally, they listened. Upper management took over, and it's much better."

11Alive also spoke with Woody DeWeese, the Executive Vice President of Parc Communities. DeWeese said the Sept. 21 inspection came during leadership changes.

"It kind of cascaded from there, but we responded immediately. Our team has been dining here. Our general manager is in the dining room right now having lunch with our residents," DeWeese said.

In a statement last week, DeWeese said management was both "surprised and disappointed" by the 25/100 score.

"The surprise was the score itself and the number of issues identified in the inspection," DeWeese said.

In the re-inspection that the Gwinnett, Newton and Rockdale County Health Departments did on Friday, the facility received a passing score of 81/100, which is a B.

GNR Public Health gave some insight into the new score and provided the following statement:

81 is a passing inspection score. On this re-inspection, they had three violations and because these were repeat violations, additional points were taken off. There were some food items that were not held at appropriate food temperature, and these foods were discarded (corrected on site). Another violation centered around the labeling of cleaning supplies. This was corrected on site also. The last violation was related to a water leak in the freezer which had not been corrected from the previous inspection, and the facility has until October 10 to correct this.

DeWeese said on Tuesday the issue with the freezer has already been fixed.

"As you can tell by the score, a lot of the items have that were corrected, remained corrected. And so there were some small things that were identified that, again, we were able to do some education onsite during that inspection and one item that we had to follow up with, which has since been completed," DeWeese said. "But we took this opportunity to stop and spend a lot more time refreshing training with our staff, particularly in the kitchen and dining room."

GNR Public Health added there will be more frequent inspections over the next year:

A re-inspection will occur around October 10 to verify correction of the freezer leak. Because of the original low score of 25, more frequent inspections will be conducted over the next 12 months. The facility has made significant improvements since the September 21 inspection, and we will continue to work with them to ensure safe food practices remain.

This shows the importance and value of our environmental health inspection team in ensuring that the food provided to our community is prepared and handled in a safe manner. Food safety is regulated, but our focus is also on education and the development of relationships with facility owners and managers which is why our teams work with facilities like this one to help rectify any deficiencies. We encourage facilities to reach out to us for any questions they may have or any opportunities for us to provide education about food safety.

'I was in shock' | Residents' loved ones concerned after a senior living facility gets a 'very low' food inspection score

A food service establishment inspection report shows a 25/100 for a Duluth senior living facility.DULUTH, Ga. — Residents' loved ones want to know why a senior living facility in Duluth received a poor score on its recent Food Service Establishment Inspection Report.Parc at Duluth received a 25/100 on the repo...

A food service establishment inspection report shows a 25/100 for a Duluth senior living facility.

DULUTH, Ga. — Residents' loved ones want to know why a senior living facility in Duluth received a poor score on its recent Food Service Establishment Inspection Report.

Parc at Duluth received a 25/100 on the report, the facility told residents.

"I was in shock," said a resident's loved one, who didn't want to be identified. "I was worried for the well-being of not just loved ones, but other residents as well. Many of them are immunocompromised, higher in age, more susceptible to diseases. So it was a huge concern for their health."

The relative told 11Alive's Molly Oak the facility sent residents a letter earlier this week, alerting them of the low score.

The letter called the score "unacceptable." It said, in part: "While there is no excuse for such a score, the timing of this inspection, on the heels of two leadership team member departures, was unfortunate." The letter also added a commercial kitchen cleaning team was coming to deep clean the entire kitchen, including the equipment.

"I think it needs to be more than just on the piece of paper that they're working on it," said the relative. "I think that a score that low put people's lives in danger, literally. I believe that the company needs to be held responsible and held accountable to truly make sure that this is taken care of."

The inspection pointed out "more than nine critical violations" in the "U" score.

Dr. Audrey Arona, the CEO and District Medical Director at GNR Public Health, sent 11Alive an email with more details about the report and the inspection process. Arona said the score signifies there were major violations of Georgia's Food Service Rules, adding scores that low are "extremely uncommon." Read her full statement at the bottom of this story.

She added this was a routine inspection that turned educational.

"(It) provided an opportunity to provide specific operational education geared toward overall food safety," Arona said.

Executive Vice President of Parc Communities Woody DeWeese said the company was "both surprised and disappointed" at the recent health inspection score. A majority of violations were able to be addressed in real-time, according to DeWeese, adding that at this point everything has been corrected, and the facility is waiting on a follow-up inspection.

"I hope that they really, truly take care of the residents there. Some of them don't have families that are nearby. So, I guess I'm hoping that this will help bring light to a pretty serious situation and that it's not something that's swept under the rug," said the relative. "And that they can be held accountable for their negligence and make things whole for everybody there and make things, most importantly, safe."

The relative said he also thought the residents should be reimbursed since a portion of their rent pays for the services.

In addition to his statement, DeWeese added:

The health department did not limit or curtail our food service operations, and residents enjoyed regular meal service without interruption. Because we were able to maintain regular dining service operations, we do not anticipate a need for any offset of monthly service fees.

DeWeese's full statement can be found at the bottom of this story.

The low score earned by this facility means there were significant violations of Georgia’s Food Service Rules observed during this inspection. Critical violations are at the top of the inspection report and are based on higher-risk categories per the FDA model food code. Usually 3-4% of our restaurant inspections earn a U which is 69% or below. Very low numbers are extremely uncommon.

On the day of the inspection, the Environmental Health team spent hours with the facility on-site, guiding them to correct the critical violations and provided additional on-site food safety training to ensure compliance moving forward. Earlier this week the team revisited the facility to help them better understand the requirements, answer any questions and help them be better prepared for their next inspection which will occur within 10 days of the inspection that resulted in the U.

We take great pride in providing an exceptional dining experience at Parc at Duluth and were both surprised and disappointed at the recent health inspection score we received. Most of the items identified during the inspection were easily corrected and addressed real time, while health department inspectors were onsite. We also proactively developed a comprehensive plan of correction and have been working closely with the health department since their visit. At this time, all issues have been corrected and we are eagerly awaiting the health department’s return and follow-up inspection.

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